360 System Solutions understands the need for immediate support for your office IT needs, but we also know that the expense of a full time IT staff can be cost prohibitive. That’s why we offer our Service Agreement packages. Our packages guarantee you support when you need it, giving you the benefits of a full-time IT staff at a part-time cost. With many firms facing increased completion, decreasing margins and slowing revenue growth, you can’t afford to do nothing. Our team is ready to help your business get back to business.

Features

• Remote network management
• Onsite service and administration
• Carryover of hours accrued from month to month within contract period and within consecutive contract periods
• Same day response
• Phone support (available to a customer’s staff & IT Department)
• Extra hours can be purchased each month at contract hourly rate
• Can upgrade contract at anytime
• Can downgrade contract one time within a 12 month period
• Certified technicians
• Maintenance Documentation (Extensive and detailed logging for systems and servers)

Benefits

• Lower hourly rate than non-contract rate
• Rate Lock-in for hours that exceed number of hours in contract
• Increased Uptime resulting in worker productivity
• Reduce risk of losing business data
• Easier to plan and to project budgets for information technology hardware, software, and service
• Be advised on current and new technology costs, benefits and pitfalls
• Peace of Mind from knowing that you are properly maintaining computers and the network system(s)
• Increased Security from viruses, hackers, and unauthorized use
• Continuous Improvement in the application of information technology
• Effectively Manage Fluctuations in IT staff work load
• Convenience of having an IT staff member without having to paying employee benefits
• Flexibility in how service hours can be applied including:
• Data backup setup and maintenance
• Remote access setup via a VPN, VNC, or PC Anywhere
• Special Projects such as: installing new hardware, software, IT consulting, or IT project management
• More return value from technology investments
• More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account.

Extras

• To accurately manage customers equipment, 360 System Solutions staff will inventory and asset tag all equipment (if necessary) covered under the management agreement at no additional cost to the customer. This process allows our customers and staff to have a full an accurate accounting of equipment covered under the maintenance contract.

This contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges listed below. Additional hours may be purchased at the indicated hourly rate.

	Hours Per Month		Hourly Rate		Prepaid Monthly Charge
	5 Hr. Contract		$75		$375
	10 Hr. Contract		$70		$700
	20+ Hr. Contract		$65		$1300