Programs
360 System Solutions understands the need for immediate support for your office IT needs, but we also know that the expense of a full time IT staff can be cost prohibitive. That’s why we offer our Service Agreement packages. Our packages guarantee you support when you need it, giving you the benefits of a full-time IT staff at a part-time cost. With many firms facing increased completion, decreasing margins and slowing revenue growth, you can’t afford to do nothing. Our team is ready to help your business get back to business.
Features
Remote network management
Onsite service and administration
Carryover of hours accrued from month to month within contract period and within consecutive contract periods
Same day response
Phone support (available to a customer’s staff & IT Department)
Extra hours can be purchased each month at contract hourly rate
Can upgrade contract at anytime
Can downgrade contract one time within a 12 month period
Certified technicians
Maintenance Documentation (Extensive and detailed logging for systems and servers)
Benefits
Lower hourly rate than non-contract rate
Rate Lock-in for hours that exceed number of hours in contract
Increased Uptime resulting in worker productivity
Reduce risk of losing business data
Easier to plan and to project budgets for information technology hardware, software, and service
Be advised on current and new technology costs, benefits and pitfalls
Peace of Mind from knowing that you are properly maintaining computers and the network system(s)
Increased Security from viruses, hackers, and unauthorized use
Continuous Improvement in the application of information technology
Effectively Manage Fluctuations in IT staff work load
Convenience of having an IT staff member without having to paying employee benefits
Flexibility in how service hours can be applied including:
Data backup setup and maintenance
Remote access setup via a VPN, VNC, or Citrix
Special Projects such as: installing new hardware, software, IT consulting, or IT project management
More return value from technology investments
More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account.
Extras
To accurately manage customers equipment, 360 System Solutions staff will inventory and asset tag all equipment (if necessary) covered under the management agreement at no additional cost to the customer. This process allows our customers and staff to have a full an accurate accounting of equipment covered under the maintenance contract.
This contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges listed below. Additional hours may be purchased at the indicated hourly rate.
The 360 System Solutions Support Center provides best-in-class support services for just about any networking or IT challenge. We offer a range of services to allow you to choose the program that best suits your specific needs. Whether you need 24×7 emergency response support, scheduled on-site maintenance of systems and networks, or ongoing managed IT services to better plan your IT support needs, we have the right support program to help you increase uptime and reduce costs
We offer premier service, designed to proactively support your ongoing IT management needs. Our Support provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems.